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Who can write a review and when?

Who can write a review and when?

Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Complete-Reviews.

When can you write a review?

Our Guidelines for Reviewers set out that you can review a company if you've had a recent, genuine experience with them. It could be:

  • You bought something
  • You ordered something (even if the order was cancelled!)
  • You had a phone conversation, email correspondence, or online chat
  • You visited a store
  • You otherwise used the company's products or services

Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.

What other requirements are there?

As well as making sure you fit one of the above situations, make sure your review is:

  • Only about your own experience - not someone else's, and
  • About an experience you’ve had within the past 12 months

When can't you write a review?

You can't write a review if you have a special relationship to the company you're reviewing. Specifically, your review shouldn't be about a business that:

  • You own, have owned, or someone in your immediate family owns
  • You're employed by or work for, or
  • Is a direct competitor to a business you own or work for

How to write a review

Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Complete-Reviews profile to finding a particular company and leaving a review.

Once you've written a review, you can always edit or update it.

We've put together some tips to help you write great reviews here.

Want to know more?

Get in touch to find out more about what we do to build trust and promote transparency in online reviews.